Sending reminders, payment notices, notifications about schedule changes. Stock renewal, etc., does not have to be a heavy. And boring task that takes up a large part of our day. Unless you want to continue to be tied to ambiguous processes. The best thing you can telemarketing data do is learn how to automate or schedule. WhatsApp messages and make the technology work for you.
It is important to note that the WhatsApp messaging automation feature is not native to the messaging app. For this reason, in order to use it you need to hire the services of a CRM. A tool with multiple functions aimed at enhancing your company’s communication. Find out more below.
How to automate or schedule WhatsApp messages
The public on digital platforms wants services that are increasingly faster and more efficient. But without dehumanizing this process. Customer 2.0 is a challenge for sales. But fear not, there are tools that can help you with this through functions that allow you to automate WhatsApp messages. We explain how to do it:
For this reason, it is recommended that, for payment reminders, appointments, campaigns or general information, you schedule your messages to be sent one day in advance, or at least several hours in advance to ensure that everyone has received horeca industry – what is it? the information before the scheduled time.
Tips for scheduling WhatsApp message
Now that you know how to automate or schedule WhatsApp messages , we offer you three tips to do it properly and ensure proper customer service:
It is important to have your clients’ authorization
Meta’s messaging app has strict policies against spamming. You don’t want WhatsApp to treat you this way, or in the worst case, you might lose your account. Therefore, the advice is to always ask your potential customers if they are okay with receiving notifications or relevant information from your business in the future.
Define the time zone
It’s important to send your messages at the most opportune time. This is because many people may take it amiss when they receive an unexpected text late at night or very early on a weekend. Thinking about how you can ensure that the information is not ignored will allow you to maximize the results of your strategy.
Personalize your messages
Customers don’t like the feeling that they are numbers lists talking to machines, or that there is no human staff behind every contact. There are even countries that have strict rules and laws regarding customer service, so you should always tailor your messages to your audience as closely as possible. Always use respectful and friendly language.